bdebdt Privacy Policy

1. Information We Collect

When you register and use the bdebdt platform, we collect personal data in several ways — directly from you during registration and account management, automatically as you interact with the platform, and in some cases from trusted third-party sources such as payment verification services. Below is a breakdown of the categories of information we collect.

1.1 Information You Provide Directly

When you create a bdebdt account or subsequently update your profile, you provide us with information that identifies you as an individual. This includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you are 18 years of age or older, as required for all real-money gaming activity on bdebdt.
• Residential address — including street address, city (for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), and postcode.
• Email address — used for account communications, bonus notifications, and security alerts.
• Mobile phone number — a Bangladeshi mobile number is required for bKash, Nagad, and Rocket payment verification, and for two-factor authentication.
• Username and password — your chosen login credentials. Passwords are stored in a one-way hashed format and are never visible to bdebdt staff.
• KYC documents — copies of your National Identity Card (NID), passport, driving licence, and proof of address submitted during the identity verification process.
• Payment account details — bKash number, Nagad number, Rocket number, bank account details, or card information used for deposits and withdrawals. Card numbers are tokenised and never stored in plain text on bdebdt servers.

1.2 Information Collected Automatically

When you access and use the bdebdt platform, our systems automatically record certain technical and behavioural data. This includes:

• IP address and approximate geolocation — used to detect unusual login activity and to ensure the platform is being accessed from a permissible location.
• Device information — including device type, operating system, browser type and version, screen resolution, and installed language settings.
• Session data — including login timestamps, session duration, pages visited within the platform, game rounds played, bet amounts, and cashier interactions. This data is used for account security, fraud detection, and responsible gaming monitoring.
• Cookie and tracking data — as described in Section 4 of this policy.

1.3 Information from Third Parties

In certain circumstances, bdebdt may receive information about you from trusted third-party sources, including:

• Payment processors such as bKash and Nagad, who confirm transaction status and account ownership as part of the payment verification flow.
• Identity verification service providers who cross-reference the KYC documents you submit against official databases to confirm authenticity.
• Fraud prevention and anti-money laundering (AML) screening services that flag accounts associated with known fraudulent activity patterns.

2. How We Use Your Data

The personal data bdebdt collects is used for clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are as follows:

Purpose	Data Categories Used	Legal Basis
Account creation & management	Name, email, phone, password, date of birth	Contractual necessity
Identity verification (KYC)	NID/passport, proof of address, selfie	Legal obligation
Payment processing	bKash/Nagad number, bank details, transaction history	Contractual necessity
Fraud & AML prevention	IP address, device data, transaction patterns	Legal obligation / Legitimate interest
Responsible gaming monitoring	Session data, bet history, deposit frequency	Legal obligation / Legitimate interest
Customer support	Name, email, account history, support correspondence	Contractual necessity
Platform improvement & analytics	Anonymised usage data, session behaviour	Legitimate interest
Promotional communications	Email address, game preferences	Consent (opt-in)

Where we rely on your consent to send promotional communications — such as bonus offer emails, seasonal promotion announcements for Eid or Pohela Boishakh, and cricket betting boost alerts during BPL and IPL — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent for marketing communications does not affect the lawfulness of processing carried out before the withdrawal, and it does not affect your ability to use the platform.

3. Data Sharing & Third Parties

bdebdt does not sell, rent, or otherwise trade your personal data with third parties for their own commercial gain. We share personal data only in the circumstances described below, and only to the extent strictly necessary for the specified purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, bdebdt must share relevant payment information with the mobile financial services and banking partners you use. This includes your registered bKash or Nagad number, the transaction reference, and the transaction amount denominated in Bangladeshi Taka (৳ BDT). Payment partners operate under their own privacy policies and handle your financial data according to the standards set by Bangladesh Bank and the Bangladesh Financial Intelligence Unit (BFIU).

3.2 Game Content Providers

The casino games and live dealer sessions available on bdebdt are powered by licensed third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a limited set of session data — such as an anonymised player identifier and round-level bet data — in order to operate the game, calculate payouts, and enable provably fair verification. Game studios do not receive your name, contact information, or payment details.

3.3 Identity Verification Services

bdebdt works with identity verification and KYC service providers to validate the documents you submit during account verification. These providers receive the document images and personal details contained within them (name, date of birth, document number) solely for the purpose of confirming authenticity. They are contractually prohibited from using this data for any other purpose.

3.4 Fraud Prevention and AML Partners

To protect the integrity of the platform and comply with anti-money laundering obligations, bdebdt may share transaction data and device fingerprint information with specialist fraud prevention services. These services analyse patterns across the wider financial ecosystem to flag known fraud indicators. No unnecessary personal details are transmitted beyond what is required for the screening process.

3.5 Legal Disclosure

bdebdt may be required to disclose personal data in response to a valid legal request from a competent authority — for example, a court order, law enforcement request, or regulatory directive. In such cases, bdebdt will disclose only the information that is specifically required by the legal request and will notify you where legally permitted to do so.

4. Cookies & Tracking Technologies

bdebdt uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow the platform to remember your session, preferences, and certain usage patterns across visits.

4.1 Categories of Cookies Used by bdebdt

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your cashier preferences, and ensure that game rounds are associated with the correct account. Without these cookies, the platform cannot operate. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your settings and preferences — such as your preferred language, display settings, and the last game category you visited. They improve your experience but are not required for the platform to work. They are set on a session basis and expire when you close your browser unless you choose to save your preferences.
• Analytics Cookies: bdebdt uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues may arise. Analytics data is aggregated and does not identify you personally. This data helps the product team prioritise improvements to the bdebdt experience.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity. They record signals such as rapid page transitions, unusual geographic shifts within a session, or repeated failed login attempts, and feed this information into the platform's real-time fraud detection system.

4.2 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using the cashier. Clearing all cookies will log you out of your current bdebdt session. For instructions on managing cookies in your specific browser, refer to your browser's help documentation. bdebdt does not currently respond to Do Not Track (DNT) signals from browsers, as there is no consistent industry standard for how such signals should be interpreted.

5. Data Security & Storage

Protecting your personal data from unauthorised access, loss, or misuse is a core operational priority at bdebdt. We employ a combination of technical and organisational security measures designed to safeguard your information throughout its lifecycle on our platform.

5.1 Technical Security Measures

• SSL/TLS Encryption in Transit: All data transmitted between your device and bdebdt servers is encrypted using TLS 1.2 or higher. The encryption certificate is renewed regularly and monitored for integrity.
• Encryption at Rest: Sensitive data fields — including payment account references, KYC document images, and hashed passwords — are stored in encrypted form within bdebdt's database infrastructure. Encryption keys are stored separately from the data they protect.
• Password Hashing: User passwords are processed through a one-way cryptographic hash function before storage. bdebdt staff have no ability to view your password in plain text at any time.
• Access Controls: Access to player data within bdebdt's internal systems is governed by role-based permissions. Only staff members with a legitimate operational need to access a specific data category are granted permission to do so. All access events are logged for audit purposes.
• Intrusion Detection: bdebdt's infrastructure is monitored around the clock for anomalous access patterns. Any event that triggers a security alert is escalated to the technical security team for review within a defined response window.

5.2 Data Storage Location

Player data collected by bdebdt is stored on secured server infrastructure. The platform takes reasonable steps to ensure that storage arrangements meet a standard of protection consistent with the sensitivity of the data held. Data is not transferred to jurisdictions that offer materially lower levels of data protection without appropriate safeguards in place.

5.3 Breach Response

In the event of a data security breach that affects the confidentiality, integrity, or availability of your personal data, bdebdt will take immediate steps to contain the breach and assess its scope. Affected players will be notified by email as soon as it is practicable to do so, with details of what data was involved, what steps bdebdt has taken, and what you can do to protect yourself. The notification will be sent to the email address registered on your account at the time of the breach.

6. Data Retention

bdebdt retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by our operational and legal obligations. The following retention principles apply:

• Active Account Data: All personal and account data associated with an active bdebdt account is retained for the duration of your active player relationship with the platform.
• Closed Account Data: Following the closure of your account, bdebdt retains your identity, transaction, and KYC records for a period of five (5) years from the date of closure. This retention period is necessary to satisfy anti-money laundering record-keeping requirements and to resolve any disputes that may arise after closure.
• Transaction Records: Financial transaction records — including deposit and withdrawal history denominated in ৳ BDT — are retained for a minimum of five years from the transaction date, consistent with financial record-keeping standards.
• Support Correspondence: Records of customer support interactions are retained for a period of three years from the date of the last interaction in a given support thread.
• Marketing Data: If you opted in to receive marketing communications, your email address and communication preferences are retained until you withdraw consent. Upon withdrawal of consent, your address is removed from active marketing lists within 5 business days, though it may be retained in suppression lists to ensure future compliance.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot be linked back to any individual player may be retained indefinitely for product development and statistical analysis purposes.

7. Your Rights as a Player

As a player on the bdebdt platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below, along with guidance on how to exercise each one.

• Right of Access: You have the right to request a copy of the personal data bdebdt holds about you. We will provide this in a structured, readable format within 20 business days of receiving a valid access request. There is no charge for a standard access request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many data fields directly through your account settings. For fields that require manual correction — such as your legal name or date of birth — contact support with supporting documentation.
• Right to Erasure: You may request that bdebdt delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interest and there is no overriding justification. Note that erasure requests cannot override mandatory retention obligations under financial and AML regulations.
• Right to Restriction of Processing: In certain circumstances — for example while a rectification request is being assessed, or where you contest the accuracy of data held — you may request that bdebdt restricts further processing of your data without deleting it.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable, machine-readable format so that it can be transferred to another service if you choose.
• Right to Object: You have the right to object to processing of your personal data that is based on legitimate interest, including profiling. bdebdt will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests. You may always object to direct marketing — this is an absolute right with no exceptions.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, submit your request in writing to [email protected] with the subject line "Privacy Rights Request". Please include your account username and a brief description of the specific right you wish to exercise. We will acknowledge your request within 3 business days and provide a full response within 20 business days, or notify you if an extension is required.

8. Children & Minors

The bdebdt platform is strictly intended for adults aged 18 and above. bdebdt does not knowingly collect, store, or process personal data from any individual under the age of 18. Age verification is a mandatory step in the account registration and withdrawal process, and any account found to be registered by a person under the legal minimum age will be immediately closed and all associated data will be deleted.

If you are a parent or guardian and believe that a minor has registered on bdebdt or has used the platform without your knowledge, please contact [email protected] immediately. We will investigate the report and take all appropriate action, including account closure and data deletion, as quickly as possible. bdebdt takes underage access to gambling platforms extremely seriously and actively works to prevent it.

9. Changes to This Policy

bdebdt may update this Privacy Policy from time to time to reflect changes in our data practices, improvements to the platform, or evolving legal and regulatory requirements. When changes are made, the updated policy will be published on this page with a revised effective date prominently displayed at the top of the document.

Where a change is material — meaning it meaningfully affects how we use your personal data or the rights available to you — bdebdt will notify registered players via email to the address on record at least 7 days before the change takes effect. For non-material amendments (such as clarifications of existing language or corrections of typographical errors), the policy will be updated without advance notice, though the effective date will still be updated.

Your continued use of the bdebdt platform after a revised Privacy Policy takes effect constitutes your acknowledgment of the updated terms. We encourage you to review this page periodically — bookmarking bdebdt.com/privacy-policy is the simplest way to stay informed.

10. Contact Us About Privacy

If you have any questions, concerns, or feedback regarding this Privacy Policy or the way bdebdt handles your personal data, we want to hear from you. You can reach the bdebdt privacy team using the contact details below.

All privacy-related enquiries should be directed to our support team by email. We ask that you include "Privacy Enquiry" in the subject line so your message is routed promptly to the correct team member. Response times are typically within 1 to 2 business days for general enquiries and within 3 business days for formal rights requests.

If your concern relates specifically to the responsible gaming tools available on the platform — such as deposit limits, self-exclusion, or cooling-off periods — you may also find helpful information on the Responsible Gaming page. For general platform questions and account help, the FAQ page covers the most common queries from bdebdt players across Bangladesh.